Meet our Candidate Relationship Team

Your journey starts with us

Our Candidate Relationship Team is dedicated to supporting and improving your experience with us. We are your single point of contact across the entire journey, from verifying your eligibility through to examinations.

We understand that each candidate's path is unique, and we are committed to providing personalised support that matches your specific needs. Whether you are an internationally qualified pharmacist, a student, or an intern in Australia, our experienced team is here to transform your registration journey into a clear and manageable process.

Your support network

We don't work in isolation. Our team collaborates seamlessly with multiple departments across the APC to ensure your journey is smooth and efficient:

• Document verification - Working in collaboration with our Verification Team, we ensure your qualifications and supporting documents are processed efficiently and accurately.
• Examination process - From registration, exam delivery to results, we coordinate with our exam provider, Pearson VUE, to make your exam experience as straightforward as possible.

Our team offers:

• One-on-one consultations to discuss your specific case
• Step-by-step application guidance
• Regular status updates on your application
• Support in understanding assessment outcomes
• Clear explanations of next steps and requirements

Our promise to you

We understand that pursuing pharmacy registration in Australia is a significant step in your career. That's why we promise to deliver service that goes beyond just processing applications – we are here to make a difference in your professional journey, ensuring your queries are being heard and prioritised.

We commit to:

• Timely response: Your time is valuable. We aim to respond to all inquiries within one business day, keeping you informed and moving forward.
• Clear communication: No more confusion with complex processes. We provide clear, straightforward information and break down complicated procedures into manageable steps.
• Professional support: Count on our experienced team to provide accurate, up-to-date guidance that aligns with current Australian pharmacy standards and requirements.
• Personal touch: You're not just another number. We treat each candidate with respect and understanding, recognising the unique circumstances and challenges you may face.
• Continuous improvement: We actively seek feedback and continuously refine our processes to better serve your needs and enhance your experience with us.

Your professional goals matter to us, and we are committed to supporting you throughout your registration journey. Whether you need help submitting your documents, preparing for your exam or guidance on next steps, we are here to help you succeed.

Starting your journey

Connect with our team today and take the first step toward your pharmacy career in Australia.

You can also explore our hub of resources and general guidance for each step of your journey.

Getting started

Meet the team

Our Candidate Relationship Team have been with APC for many years. They know everything you need to know about the requirements of your journey with us.

Have questions?

Don't hesitate to reach out. No question is too small or too big. We are here to ensure you have all the information you need to move forward confidently with your pharmacy registration journey.

Contact Hours:

• Monday to Friday
• 9:00 AM - 5:00 PM (AEST)

Email response within 1 business day: info@pharmacycouncil.org.au

Phone support during business hours: +61 2 61884288