APC's General Complaints Policy

General complaints about APC

Download the General Complaints Policy (9 pages PDF)

The purpose of this policy is to provide information about how the Australian Pharmacy Council (APC) manages complaints about its business, services or staff.

This policy relates to any Complainant who:

a) Uses or engages with the APC or its services, and

b) Has a genuine complaint they seek resolution to.

This policy also applies to any APC staff member or contractor who is involved in managing a complaints process.

Complaints about pharmacists or pharmacies

APC does not handle complaints about pharmacists or pharmacies.

• If you have concerns about a pharmacist, see Ahpra's Raise a Concern.
• If you have concerns about a pharmacy, contact your local authority.

Complaints about APC to the National Health Practitioner Ombudsman

The National Health Practitioner Ombudsman (NHPO) is the independent body that is responsible for handling complaints about entities within the National Registration and Accreditation Scheme, including the APC.

The NHPO can handle complaints about the APC’s:

• accreditation of programs of study, and
• assessment of overseas qualified pharmacists.

You can make a complaint about the APC to the NHPO at any time.

You can lodge your complaint to the NHPO via email (complaints@nhpo.gov.au), phone (1300 795 265) or post:

National Health Practitioner Ombudsman
GPO Box 2630
Melbourne VIC 3001

For more information about the National Health Practitioner Ombudsman’s role in handling complaints about accrediting authorities like the APC, please visit NHPO Accreditation Authorities.

Complaints about our accreditation processes

• Complaints Policy regarding APC Accredited Programs
• Accreditation Appeals Policy

Appeals for skills assessments

• Examinations Appeals Policy
• Eligibility Check Appeals Policy