Purpose and scope

This policy describes the situations in which the Australian Pharmacy Council (APC) provides refunds of fees to candidates. We strive to treat all candidates impartially, fairly, ethically, and sensitively. If you want to obtain a refund of your fees, please read this policy before contacting us to help ensure your request can be processed smoothly. 

Skills assessment application fees

We do not offer refunds on skills assessment application fees.

Exam registration fees

In some circumstances, candidates who have paid fees for exams are eligible for a full or partial refund of those fees. You can cancel your exam and request a refund within the APC Candidate Portal.

You cannot transfer your exam appointment and fee to a different session.

This policy does not apply to you if you have completed the exam. 

If you wish to reschedule to a later session you must request a refund then rebook your exam during the registration period for that exam session.

Refund amounts

Refund amounts depend on the timing of your cancellation.

All refund amounts for cancellations are published on the Fees & Payments page. 

Cancellation up to 5 days prior to the start of the exam session 

You can cancel your exam registration and request a full refund for any reason up to 5 days prior to the start of the exam session. 

Cancellation from 5 days prior to the exam session up to 4 weeks after the exam session ends

You can request a partial refund if you can’t attend your exam for any reason from 5 days from the start of the exam session within 4 weeks after the exam session ends. 

Refunds for disruptions during your exam

Should you experience a technical disruption to your exam, we will try to re-schedule your exam in the current session.  

Disruptions might be due to: 

  • technical difficulties during a remote proctored exam that meant you could not start or complete your exam 
  • centre closure due to natural disasters, power failure, or loss of internet connection. 
  • if you fall seriously ill during your exam and are unable to complete the exam.

If the disruption continues and is out of your control, you can apply for a review of the disruption. 

If it is not possible for us to reschedule your exam, or the disruption occurs again during the rescheduled exam, you can request a full refund.

You will be required to provide supporting documentation to show evidence of your situation as part of your refund request.

Refund requests must be received within 4 weeks of the end of the exam session. 

Related information

Examinations Appeals Policy

Eligibility Check Appeals Policy

Fees and payments

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