This policy describes the situations in which the Australian Pharmacy Council (APC) provides refunds of fees to candidates. We strive to treat all candidates impartially, fairly, ethically and sensitively. If you want to obtain a refund of your fees, please read this policy before contacting us to help ensure your request can be processed smoothly.
We do not offer refunds on skills assessment application fees.
In some circumstances candidates who have paid fees for exams are eligible for a full or partial refund of those fees. You can cancel your exam and request a refund within the APC Candidate Portal.
You cannot transfer your exam appointment and fee to a different session. If you wish to reschedule to a later session you must request a refund then rebook your exam during the registration period for that exam session.
Refund amounts depend on the timing of your cancellation.
You can cancel your exam registration and request a full refund for any reason up to 5 days prior to the start of the exam session.
You can receive a partial refund if you can’t attend your exam for any reason from 5 days from the start of the exam session within 4 weeks after the exam session ends.
All refund amounts for cancellations are published on the Fees & Payments page.
If your exam is disrupted because of circumstances at the test centre or during the operation of an online proctored exam, we will always attempt to reschedule your exam during the current session. Disruptions might be due to:
If it is not possible for us to reschedule your exam, or the disruption occurs again during the rescheduled exam, you can request a full refund. Refund requests must be received within 4 weeks of the end of the exam session.
In situations where an event or situation may impact many candidates APC will allow full refunds for candidates who cannot attend their exam. Special circumstances that have been recognised include:
You will be required to provide supporting documentation to show evidence of your situation as part of your refund request. Refund requests must be received within 4 weeks of the end of the exam session.