Purpose & Scope

This policy describes the situations in which the Australian Pharmacy Council (APC) provides refunds of fees to candidates. We strive to treat all candidates impartially, fairly, ethically and sensitively. If you want to obtain a refund of your fees please read this policy before contacting us to help ensure your request can be processed smoothly.

Skills Assessment Application Fees

We do not offer refunds on skills assessment application fees.

Exam Registration Fees

In some circumstances candidates who have paid fees for exams are eligible for full or partial refunds of those fees. You can cancel your exam and request a refund within the APC Candidate Portal.

You cannot transfer your exam appointment and fee to a different session. If you wish to reschedule to a later session you must request a refund then rebook your exam during the registration period for that exam session.

Cancellation due to change of mind (during the registration period)

During the registration period you can cancel your exam and request a partial refund for any reason. After the registration period has closed refunds are only provided when unforeseen reasons outside your control prevent you from attending your exam.

Amounts for partial refunds for cancellations during the registration period are published on the Fees & Payments page.

Cancellation for unforeseen reasons outside your control (after the registration period closes)

If you can’t attend your exam because of unforeseen reasons outside your control you can request a partial refund. These reasons might include:

  • Ill health
  • Injury or trauma
  • Death of a family member

You will be required to provide supporting documentation to show evidence of your situation as part of your refund request. If any of your supporting documentation is not in English you will need to provide a translated document from a National Accreditation Authority of Translators and Interpreters (NAATI) accredited translator at your own cost.

Refund requests must be received within 4 weeks of the date the exam was scheduled.

Amounts for partial refunds for cancellations after the registration period has ended are published on the Fees & Payments page.

Refunds for disruptions during your exam

If your exam is disrupted because of circumstances at the test centre or during the operation of an online proctored exam we will always attempt to reschedule your exam during the current session. Disruptions might be due to:

  • Technical difficulties during an online proctored exam that meant you could not start or complete your exam
  • Centre closure due to natural disasters, power failure or loss of internet connection.

If it is not possible for us to reschedule your exam, or the disruption occurs again during the rescheduled exam, you can request a full refund. Refund requests must be received within 4 weeks of the date the exam was scheduled.

Special Circumstances

In situations where an event or situation may impact many candidates APC will allow full refunds for candidates who cannot attend their exam. Special circumstances that have been recognised include:

  • Candidates who cannot attend their exam due to COVID-19 or circumstances relating to COVID-19 health regulations

You will be required to provide supporting documentation to show evidence of your situation as part of your refund request. Refund requests must be received within 4 weeks of the date the exam was scheduled.

Related Information

Appeals Policy

Fees and payments

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