Our privacy policy

The Australian Pharmacy Council (APC) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how we collect, use, disclose and manage your personal information.

Our commitment

APC will:

• comply with all relevant privacy laws and the APPs
• limit information collection to what is necessary for our functions and services
• keep your personal and sensitive information secure and confidential
• use your information only for legitimate purposes related to our core functions
• be transparent about how we handle your personal information.
  

APC encourages all staff, stakeholders, and members of the public to understand, support, and uphold the principles of this policy.

What we collect

We may collect personal information such as:

• name, date of birth, contact details, gender, nationality
• qualifications, academic records, employment history, professional registrations
• identification documents (e.g. passport, driver’s licence), assessment/examination results, payment details
• sensitive information where relevant (e.g. health or criminal history for regulatory purposes)
• information collected through our website, including via cookies and analytics.

How we collect it

We collect information through:

• application and registration forms
• communications by email, phone, or in person
• third parties (e.g. educational institutions, employers, referees)
• publicly available sources.

Why we use and disclose information

Your information may be used to:

• deliver accreditation, assessment, and examination services
• verify qualifications and competencies
• communicate with applicants, candidates, and stakeholders
• maintain quality and compliance with regulatory obligations
• conduct research, reporting, and audits (often in de‑identified form).

Overseas disclosures

Some information may be disclosed to overseas recipients, such as international educational institutions, assessment bodies, regulatory authorities, or cloud service providers. We take reasonable steps to ensure they handle personal information in line with the APPs.

Website analytics

APC uses reputable analytics tools to help improve our website’s functionality, accessibility, and user experience. These tools collect aggregated, non‑identifiable information about site use (e.g. pages visited, time on site, navigation patterns, basic device/browser details). They do not personally identify you. Analytics tools are only activated with your consent and can be disabled via your browser or our site’s cookie settings.

Access, correction and complaints

You have the right to access or correct your personal information. To do so, or to raise a privacy concern, contact the APC Privacy Officer. Complaints will be handled in accordance with our Complaints Policy. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Retention and security

We retain personal information only as long as required for our purposes or as required by law, and use reasonable safeguards to protect it from misuse, interference, loss, and unauthorised access.

Our policy

For more detailed information, download our Privacy policy (PDF 6 pages).

Contacting us

For more information, please contact:​

Australian Pharmacy Council
Email: info@pharmacycouncil.org.au
Phone: +61 2 6188 4288

The Privacy Policy is effective as of 24 September 2025 and may be updated from time to time. We encourage you to review this page regularly to stay informed.