APC's General Complaints Policy

Download the General Complaints Policy (9 pages PDF)

We do not handle complaints about pharmacists or pharmacies.

• If you have concerns about a pharmacist, see Ahpra's Raise a Concern.
• If you have concerns about a pharmacy, contact your local authority.

This policy addresses how to make a formal complaint to the Australian Pharmacy Council (APC). It offers a process for us to address complaints where immediate resolution cannot be achieved.

It applies to general complaints against us about:

• decisions made by the APC, Board or a committee
• the conduct of an APC staff member, Board member, committee member, an APC representative or a contractor engaged by the APC

This policy does not apply to our accreditation processes. Instead, see our:

• Complaints Policy regarding APC Accredited Programs
• Accreditation Appeals Policy
• Appeals Policy for assessments and exams