APC's General Complaints Policy

Download the General Complaints Policy (6 pages PDF)

This policy addresses how to make a formal complaint to the Australian Pharmacy Council (APC). It offers a process for us to address complaints where immediate resolution cannot be achieved.

It applies to general complaints against us about:

• decisions made by the APC, Board or a committee
• the conduct of an APC staff member, Board member, committee member, an APC representative or a contractor engaged by the APC

This policy does not apply to our accreditation processes. Instead, see our:

• Complaints Policy regarding APC Accredited Providers or Programs
• Appeals Policy