Download the General Complaints Policy (9 pages PDF)

We do not handle complaints about pharmacists or pharmacies.

This policy addresses how to make a formal complaint to the Australian Pharmacy Council (APC). It offers a process for us to address complaints where immediate resolution cannot be achieved.

It applies to general complaints against us about:

  • decisions made by the APC, Board or a committee
  • the conduct of an APC staff member, Board member, committee member, an APC representative or a contractor engaged by the APC

For appeals see:

This policy does not apply to our accreditation processes. Instead, see our:

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